How do I erase all my info from my phone?
How do I identify my cell phone?
Do you need my SIM card or other accessories?
How do I sell you my phone?
How long does it take to get my money?
Where do I need to send the phones?
How do I send my phone if it is not in your listing?
How do I access my account?
How do I erase all my info from my phone?
Our processes usually require that we erase your data as part of processing your phone. But we don’t want your data, just the phones and related accessories (batteries and chargers). Here is a cool tool to remove the data in your phones yourself if you will feel more secure in using our service.
Just click on this link
How do I identify my cell phone?
Your phone's model and serial (ESN or IMEI) numbers are usually
located on the back of the phone, behind the battery. To identify the model number
of your phone...
- Turn off your phone.
- Remove the battery or SIM compartment cover.
- You will usually see identification information on the back
of your phone in the battery or SIM compartment. Some companies
make it harder than this - we don't know why, but if you call
them, they will help you figure it out.
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If you
need help identifying your phone, please visit the
manufacturer's website listed below...
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Do you need my SIM card or other accessories?
We don't need your SIM card to process
your phone, however, if you don't need
it anymore, we can recycle it for you.
We
can recycle all the other accessories
for you for free.
How do I sell you my phone?
Just start the process by selecting your phone make and model
(if you need help figuring out what type of phone you have,
read the question above about identifying your phone
How long does it take to get my money?
Genrally, it should take about three weeks after you shipped the phones for you to receive your payment. Obopay and PayPal are the fastest ways
to get paid because the checks have to go through the mail.
Where do I need to send the phones?
We
provide you a free shipping label with
all the phones you are selling us (you
can use the same label for up to 10
phones in one box). The address is on it. But here it
is again:
GreenPhone
5763 Arapahoe Ave.
Unit G
Boulder, CO 80303-1350
How do I send my phone if it is not in your listing?
If we don't have your phone in our
listing, it can mean two things:
- It is a brand new phone
that just came out and we haven't got
the chance to put it in our listing yet,
in this case contact us, we will update
the list and give you a price for it.
-
This is an old phone that
we no longer accept. In this case, we
still want it as we stand by our claim
of wanting to protect the environment
from toxic materials that are found in
those phones. So we have different
options for you:
- You can drop your phone off at any
fedex/Kinko's store or Staples store
location to be recycled. We have
programs in place with them. Or
- Visit
www.collectivegood.com to donate
your phone to a charity of your choice
(some of them offer free shipping.).
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How do I access my account?
You can view your past transactions and rewards
by logging into your account. To login, click here.
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